Privacy Policy

Commitment of QUINTA DE CEIS, LDA

The protection of privacy and personal data is a fundamental commitment of QUINTA DE CEIS, LDA. to the customers (“Clients”) of its services and products and users of its institutional “Site” (www.quintadeceis.com).

 

QUINTA DE CEIS, LDA. advises you to read this Privacy Policy and its updates. In case of modification of the Privacy Policy, the date of the last change, available at the end of this text, is also updated.

 

Responsible for data processing

Within the scope of its activity, QUINTA DE CEIS, LDA is the entity responsible for the collection and processing of your personal data, and may use subcontracted entities to pursue the purposes referred to in this document.

 

Personal Data

Personal Data is any information, of any nature and on any medium, relating to an identified or identifiable natural person. An identifiable person is a person who can be identified directly or indirectly, for example by name, identification number, location data, electronic identifier or other elements that allow identification of that natural person.

 

Processing and collection of personal data

QUINTA DE CEIS, LDA. You can collect and process the following personal data:

Identification: Name; identification document number; Tax Identification Number; nationality; date of birth

Nationality; date of birth

  • Contacts: Address; telephone contact; E-mail address
  • Profile: Nationality; Country of residence; date of birth; genre; marital status; number of children
  • Interests: Transaction history; loyalty cards
  • Electronic interactions: IP address; device identifiers and cookies.

 

Form and collection of personal data

We collect personal data with your consent or when you purchase services or products from QUINTA DE CEIS, LDA. which can take several forms: orally or via telephone call;

  • In person;
  • E-mail;
  • Web site

Your personal information may also be collected from publicly accessible sources or other sources, such as travel agencies or online booking platforms, whose responsibility for ensuring data protection and information security applies equally.

 

Basis, Purpose and Duration of the Processing of Personal Data

QUINTA DE CEIS, LDA. proceeds to the processing of your data for specific purposes and in accordance with the legal basis in force. QUINTA DE CEIS, LDA uses your data based on the following fundamentals and purposes:

 

  • On the basis of contract execution and pre-contractual diligences, we collect and process for the purposes of:

– Management of reservations and stays;

-Requests for budget, information and confirmation of reservations;

– Management of billing, collection and payments;

– Provision of information necessary for your stay at the hotel, related services or regarding the supply of products;

– Customer support services

  • On the basis of your Consent (if you are not our customer), we process your data for the purposes of:

– Marketing actions or selling new services or products;

– Sending newsletters;

– Loyalty programs;

  • On the basis of compliance with legal obligation, we process your data for the purposes of:

– Complaints management;

– Communication of data to police, judicial, tax or regulatory entities;

  • Because you are our customer, and based on our legitimate interest for the purpose of providing a better service, we process your data for the purposes of:

– Opinion, evaluation and satisfaction surveys;

– Conducting market studies and statistical analysis;

– Scheduling contacts.

 

The collected data are processed and stored in a computerized database, constituted and maintained by QUINTA DE CEIS, LDA. or by the entities contracted by it, in strict compliance with the legislation in force.

In case of insufficient or incorrect data collected on the website, QUINTA DE CEIS, LDA. may prevent the provision of services, transactions or information requested by you. Likewise, when there is a legal or contractual obligation to fulfill, the failure to provide personal data can motivate non-compliance with the obligation in question.

 

Your personal data are processed by QUINTA DE CEIS, LDA only for the period of time necessary for the realization of the defined purpose or, depending on what is applicable, until you exercise your right of opposition, right to be forgotten or withdraw your consent. After the respective conservation period has elapsed, QUINTA DE CEIS, LDA will delete or anonymize the data whenever they should not be kept for a different purpose that may exist.

 

There are cases in which the law requires the processing and conservation of data for a minimum period of time, namely for 10 years for informational data to be communicated to the Tax Authority for accounting or tax purposes or data relating to commercial bookkeeping, as well as for 7 years to combat money laundering and terrorist financing.

 

Transmission of Personal Data

Your data can be transmitted to subcontractors so that they can treat them in the name and on behalf of QUINTA DE CEIS, LDA, with respect for the principle of confidentiality and the purposes for which they were collected, namely:

Online reservation platforms;

In this case, QUINTA DE CEIS, LDA. take the necessary contractual measures to ensure that subcontractors respect and protect the Customer’s personal data.

The data may also be transmitted to third parties – entities other than QUINTA DE CEIS, LDA or subcontractors – in case the holder has consented or entities to whom the data must be communicated by law, such as the tax authority.

 

Personal Data Holder Rights

Under the terms of the General Regulation on Data Protection, QUINTA DE CEIS, LDA. guarantees the right of access, rectification, deletion, portability, opposition to the collection and treatment of your personal data, as well as the right to withdraw your consent to the processing of your data.

The holder of personal data also has the right to file a complaint with the company as well as with the supervisory authority, the National Data Protection Commission.

The exercise of these rights is free of charge, unless it is a manifestly unfounded or excessive request, in which case a reasonable fee may be charged taking into account the costs. In order to exercise your rights, you must use the following address: geral@quintadeceis.com.

The response to requests must be provided within a maximum period of 30 days, unless it is a particularly complex request.

 

Security measures

QUINTA DE CEIS, LDA. has implemented the appropriate, necessary and sufficient logical, physical, organizational and security measures to protect your personal data against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or unlawful treatment.

International Transfers

In certain types of treatment, the personal data collected by QUINTA DE CEIS, LDA. may be made available to third parties and may involve their transfer outside the European Economic Area. In such a case, QUINTA DE CEIS, LDA undertakes to ensure that the transfer complies with the applicable legal provisions, namely regarding the determination of the suitability of such country with regard to data protection and the requirements applicable to such transfers.

Every user of the services available on this website is bound to acceptance and respect for the conditions we have previously expressed.

For any further clarification on the Terms of Use and the Privacy Policy of this site, you can send us an email to geral@quintadeceis.com or use our contact details available on this site.